Frequently Asked Questions
Do you take Insurance?
We do not take insurance.
Do you accept HSA and FSA?
We accept HSA and FSA cards but only provide a regular receipt. If your HSA/FSA requires additional paperwork, forms, codes or notes, we do not provide that. A simple receipt of purchase is given.
My HSA/FSA is requiring prescription or physicians notes, can you provide that?
We only provide a receipt of purchase. For most HSA/FSA accounts this is enough. If your HSA/FSA is requiring additional paperwork we do not provide that.
Are the injections refrigerated?
Most medications are refrigerated and will arrive in a cold pack. Out of the refrigerator, your meds are good for up to 7 days. As an extra precaution we encourage our patients to always refrigerate their medications, as the refrigerator is a cleaner and more sterile environment.
Shipping and Delivery Issues?
Patients are expected to inspect packages upon delivery and report any delivery/product issues within 48 hours to [email protected].
What is your refund policy?
Our refund policy can be found at https://www.vitastir.com/refund-policy/
How can I get my medical records sent to me?
Please submit your request with your name, date of birth and phone number to [email protected]. We require at least 30 days to process the request and there is a $99 fee for official medical records
Medication Delivery Policy
All packages have to be inspected within 48 hours of delivery. If there are any issues with your medications, please email [email protected] within 48 hours of delivery.
How Do I Get Started?
Questions?
Chat with us online.
Book Appointment
Schedule for in-office visits at any of our 6 locations.
Start a HomeKit Visit
Fill out a HomeKit form, and a Physician will call you within 24 hours.
CONTACT US
For medical emergencies call 911 or visit your nearest hospital